Become a LANDA insider

When you become a LANDA Insider you will receive valuable information about all our upcoming projects.

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Homeowner Care

The luxury living experience offered by Landa goes beyond architecture, design and exceptional locations. When you purchase a home with us, you have access to a focused customer service team dedicated to providing everything you need to feel right at home in your new Landa property.

Homeowner Portal

Our homeowner portal provides access to all your digital manuals, so you don’t need to worry about where you’ve left them. Plus product specifications, warranties, supplier contact details, emergency procedures and much more. Make one-click requests for service and our customer service team will respond within 48 hours.

Homeowner Care Resources

Our Team

At Landa, we have a dedicated customer care team to take care of your home since pre move-in. We’re one of a few companies with in-house sales, construction and customer service teams. This means that a team of professional Landa staff will be by your side throughout the building and even after possession of your home. Our goal is to help you settle into your new home with minimal annoyance before and after. 

Our Service

Walk-Through

Our homeowner care representative will walk you through your new home to help you understand everything from the inside out. This also includes the inspection of the finishes and systems in your suite.

Key Handover

This usually happens one day after the completion day. Our care team representative will also introduce you to the building's common areas and amenities such as mailboxes, storage/bike lockers, garbage room, gym or entertainment room, etc.

Service Request

After the keys handover, we are not done with you yet. If you discover a new deficiency item, you can send us a service request through the online homeowner portal. We will review it and if it's warrantable, we will resolve your problem as soon as possible.

Home Warranty

12 Months

Defects in materials and labour as well as the appliances in your suite

15 Months

Common area of the building

2 Years

Defects on materials and labour related to the major delivery and distribution systems of the building such as electrical, plumbing, heating, ventilation and air conditioning

5 Years

Building envelope including water ingress

10 Years

Structure of the building

Homeowner Care Resources

Access digital manuals, product specifications, warranties, supplier contact details, emergency procedures and much more for your Landa property.

Contact Us

Our homeowner care team is here to help. We are available Monday to Friday from 9am until 5pm (except holidays). If this is an after-hours emergency, please contact your building's property manager for assistance.

Contact Form